I have no idea where to put my problem. My printer stopped printing. When I go in to "devices and printers" there is an icon that looks like an external hard drive and it has below it "Marcie HP" and there is a yellow explanation mark next to it. At the bottom on the window, it says the icon represents "desktop computer" with the model number p6720f and it says that troubleshooting is needed. When I troubleshoot, I get drivers that need to be installed for my printer (Officejet Pro 8500 wireless) but then I also get drivers for something I don't have. I have no idea if this icon should even be here -- and most of all, I have no idea why my printer has stopped working. HELP!
Marcie