Hello,
I'm unable to install the HP LaserJet 1005 series driver on my Windows 8.1 x64. Here is what I've done so far:
- downloaded ljP1000_P1500-HB-pnp-win64-en.exe
- started the installer program
- it successfully extracted installation data into C:\Program Files\HP\HP LaserJet P1000_P1500 Series
- (the printer's USB cable is not yet connected)
- A pop up window appears: "Waiting for user to connect the device."
- I connect the USB cable to the computer. The printer is turned on. (The USB cable is OK - verified on a different PC)
- However, the installer is unable to detect the connected printer. The following messages are reapeatedly written into the installer's log file:
[ 4- 6-2014 14:35:21:085]- LOG(8F0): IsNewDeviceConnected(vidpidList with 6 elements)
[ 4- 6-2014 14:35:21:153]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_3D17)
[ 4- 6-2014 14:35:21:220]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:287]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_4817)
[ 4- 6-2014 14:35:21:354]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:423]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_4917)
[ 4- 6-2014 14:35:21:492]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:559]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_3E17)
[ 4- 6-2014 14:35:21:625]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:692]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_3F17)
[ 4- 6-2014 14:35:21:760]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:828]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_4017)
[ 4- 6-2014 14:35:21:895]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
- note that after connecting the printer's USB, the printer appeared in the Devices and Printers Windows view. However, when I click on Properties and Driver -> Hardware I get that no drivers have been loaded for it.
It looks like the program cannot find the connected printer it this is causing the failure. Here is a download link to the full log file: log.
I've also checked the following two threads which adress similar problems, but there is no workaround in there for my specific problem:
- HP LaserJet p1005 windows 8 driver ?
- Windows 8 driver for LaserJet P1005 printer?
Please advice on how to proceed in this situation. Please let me know if you need further information.
Best regards,
Atanas