Quantcast
Channel: Printer Setup, Software & Drivers topics
Viewing all articles
Browse latest Browse all 95120

Cannot download Solution Center for Off Jet 6500 Wireless since going to Windows 8.1

$
0
0

I get a failure message and am unable to download HP full feature software (a.k.a. the "solution center") for my HP Officejet 6500 Wireless on my Aspire E1-571-688 Laptop.   The solution center was successfully downloaded when I got the laptop in August 2013.  It was running fine until I upgraded from Windows 8 to 8.1. 

 

When I discovered that the solution center would not run, I removed the printer and driver software beofre trying to reinstall.  When trying to get the Solution Center back, I can't get past the download step because during download it "fails".  I was able to download "drivers only" through the "add a printer" option, and I do have printing capability, however I am unable to use the scan function from the laptop (or directly from the 6500).

 

Weird that I can't get the scan function to work on the unit itself (I get the "no scan options" message when trying to do so) as I have confirmed mutliple times that the printer is successfully connected to the correct network.

 

Help please!  Thank you:)

 

Geo48


Viewing all articles
Browse latest Browse all 95120

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>