Hello,
After updating to windows to 8.1, my printer will no longer print. I tried to print a document and it mentions HP photosmart printer 8100 series error, and thats it. In the device manager it says my HP photosmart 8100 series is in an error state. I have tried uninstalling the printer, reinstalling with the utility tool at this link, http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=397810#N185. windows 8.1 64-bit, that is the operating system I have. After it's reinstalled, I tried to print a test page with no joy. I also downloaded the HP print and scan doctor, after it runs the scan, I try test printing again, no joy. I have unplugged the printer from the back for a hard reboot, waited for 1 minute, and then plug back in, no joy. I also disconnected the usb cable and reconnected into a different usb connection, still does not work. Please help!! My printer is an HP photosmart 8150.