About a month back Scanner in my printer-scanner (DeskJet 1050 All-In-One J410 series) stopped working with a message on screen " HP Deskjet 1050 J410 series was not found". But the Printer was working fine. I have so far taken following steps with results against each -
a) HP Print & Scan doctor (HPPSdr.exe) showed HP Twain Scan faulty.
b) On advice from HP helpline, tried HP Deskjet Full Feature Software & Drivers (DJ1050_J410_1313.exe). It required uninstalling before installing. But uninstalling failed to happen.
c) Finally, with HP Printer Install Wizard (hppiw.exe) help it showed that Full Feature HP Software & Drivers is now installed. For its functionality, it called for its testing on 'print test page' and 'test scan'. After this, printer shows printing jobs in queue but will not print. At present it is limited to photocopying only without printing & scanning.
d) I am caught in a loop, because at the end of hppiw.exe message is '...if tests are not successful, HP recommends using HPPSdr.exe to diagnose and fix any problem' i.e. back to point (a) above.
Any solution to the above problem?