Can someone please tell me how this can be fixed. Unfortunately, I do not have a CD rom on my laptop so I'm trying to download the software using the www.hp.com/eprint/OJPro8620. I get a message that the download is complete but when I go to run the download and I see files being extracted, an error pops up stating "unable to open output file."
I have no idea what to do and I've tried downloading this software via Internet Explore and Mozilla...
Please help
Thanks