I have a Photosmart Printer C310. I got a new HP laptop with windows 8/8.1 (64 bit). The printer will no longer transfer photos from a memory card to the computer, stating that I need to install device software. I have downloaded the newest drivers. When I click on the .exe download, an extraction occurs, but I get no other prompt and the file does not install. ??What should I do? The printer does print and scan. I should add that this is a wireless connection
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