I am running Win 8.1 on Asus laptop. Hp printer/scanner working just fine, do not know when but the shortcut button that I always use to open the printer and use the scanner feature no longer works. Click it and it does nothing, acts like it is thinking for a second, but that is it. I can print from the print option in documnets and webpages fine, and the HP printand scan doctor I donwloaded scanned an image fine, so I know the 8500 is ok, but the software is not. I have already uninstalled and reloaded, shut down, updates, etc. Anyone please help!