Every startup, I hear the Windows "device failed to connect" sound. How can I get rid of this?
I have an HP J6480 Printer with WIn 7. Device Manager is not recognizing the printer driver.
Under Device Manager, the printer is listed with the ! error symbol. No other devices have an error symbol. Yet the HP Solution Center and printer work.
1) I have tried fresh installs of the current HP Full Feature Software.
2) I have tried the HP Uninstall program, going through all five Uninstall programs two times.
3) I have run CCleaner to clear registry issues.
4) I have tried deleting the Device Manager "Officejet ! J6400 series" entry. The Solution Center and the printer then do not work. Apparently, Device Manager recognizes the printer but not the driver. I have to go to "Programs", "HP", then "Officejet J6400 Series" to reinstall the software.
5) I have tried to get Device Manager to recognize the software. When I click on "! Officejet 6400 series", I get the message "the drivers for this device are not installed (code 28)". If I then click on "Update Driver" and select" Browse my computer for driver software" then click on "Browse "C:\Users\Myname\Downloads", where I have both the HP 13.0 Full Feature Sofware Software and the Basic Print and Scan Driver files, it says "Windows cannot find driver software". If i click on "Search automatically for driver software" I get the same message.
I would very much appreciate any ideas! Thank you!