My HP Officejet 6500 E710n-z Printer works fine but the priner assistant will not open to allow me to check ink levels. I can check them on the printer, but there are other functions in the "assistant" that I would like to access. I have un-installed and re-installed the printer but clicking on "HP Officejet 6500 E710n-z" on the start / programs / HP menu no longer causes anything to happen.
I am using Windows XP.
I tried the HP printer and scanner doctor, installed the latest software updates and rebooted. On startup I got the message "error loading C:\ProgramFiles\HP\HPOfficejet 6500 E710n-z\bin\HPStatusBL.dll" could not be found. I searched the entire C drive and did not find the dll anywhere and there was no dll in the bin folder except for "HPCustPartUI dll".