Here goes! I hope this is enough info.
I have an old (but faithful) HP v40 All-In-One color printer that worked beautifully until August, 2014. I got malware on my laptop and when I got software to work on removing the malware, my printer would no longer work with my laptop. When I replace the ink cartridges, the printer prints the alignment page with no problem. It just won't print any documents from my laptop any more. Somehow I have v40, v40 (1) and v40 (2) printers listed under the printer/devices & cannot erase them. Anyway, I have created a default on all three and it still doesn't print.
When MS updated files to my computer, could the original printer driver be too old to work with the updated files? OR
your suggestion please!!
Unfortunately I don't have the Internet anymore so it may take a day or two to get back to whomever answers this post. Thanks in advance.