Hello
Apologies, I am technically challenged, so I hope I can explain myself. I have the above All-In-One Printer/ Scanner and now have a newish laptop with Windows 8.1 etc etc. I have incurred ongoing problems trying to scan documents to my laptop. I have managed to deduce that my printer driver has not installed. I have followed instructions from one of your help pages and downloaded whatever I needed to, however the driver is still not present.
I read a solution offered through the Forum back in June 2014 about doing some form of reset. What exactly does this entail and will this result in me losing all settings/ favourites etc on my laptop?
I am just trying the 'unplug the printer for 60 seconds thing' as also suggested to someone in May 2014. In the meantime if someone could get back to me anyway, I'd be grateful. I desperately need to rectify this problem, which I've been putting off for a couple of months as I need to scan alot of documents urgently.
PS - can someone also talk me through how to get the wireless facility up and running after all these years!
Many thanks, Amanda