HP Officejet 6700 Premium
Windows 7
Product no CVO78A
I have been tryng to update the printer software many times to my officejet 6700 premium using the printer touchscreen. The software will download to 100% and then say please wait while it installs it. At that point it freezes and I have to unplug it and start over. Sometimes when I have tried to install it, it says that it cannot connect to the network but then other times it can and downloads the software to 100%. Sometimes after it has downloaded to 100% it says that it cannot connect to the server and says to check connection but then freezes. Is there any easier way to do this or should I just reset it to factory settings? Can I just have the computer download everything and send the update to the printer or does the printer need to download the software directly. Any help will be greatly appreciated. Thanks