I’ve been using this printer a lot, but it’s been less than a year since I bought it. Today, ink was smudged all over the paper, and after researching, most of them says it might be due to low ink. However, the ink levels still show as full, so it seems the printer might not allow ink changes until the ink level is very low. When I cleaned the drum, it was limited in cleaning; even after cleaning, the prints are still very dirty.
I had same problem before the previous printer, this is second time. I’m starting to wonder if this printer is always problem same thing and if it’s designed to encourage buying a new one within a year rather than maintaining or refilling the ink.
Do you know anyone who can fix or maintain a printer with dirty prints where ink is smudged all over the paper? Also customer center doesn't help because they don't recognize my serial number and didn't move forward. So sad for the service...