- Error messages:
[Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue:iagnose][ProfileWritePath OK.] [Jan 13 2015][17:43:13][6584][INFO][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue::CheckRegistry][Checks the regsitry mismatch.] [Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue::CheckRegistry][Failed to get CUE_DEVICE_ID from registry for diagnosing Registry issue.Path : SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}\0001\DeviceData][Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue:
etCUEDeviceID][Failed to get the device instance id.] [Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue::CheckRegistry][Failed to set the value of CUEDeviceID.] [Jan 13 2015][17:43:13][6584][INFO][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue:
iagnose][Found registry Issue.] [Jan 13 2015][17:43:13][6584][ERROR_EX][Error.cpp][CError:
ispatchCustomError][528][Failed to fix the registry mismatch.]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001] "CoInstallers32"=hex(7):68,00,70,00,70,00,6c,00,64,00,63,00,6f,00,69,00,2e,00,\ 64,00,6c,00,6c,00,2c,00,20,00,50,00,72,00,65,00,6c,00,6f,00,61,00,64,00,44,\ 00,72,00,69,00,76,00,65,00,72,00,43,00,6f,00,49,00,6e,00,73,00,74,00,61,00,\ 6c,00,6c,00,45,00,6e,00,74,00,72,00,79,00,50,00,6f,00,69,00,6e,00,74,00,00,\ 00,68,00,70,00,6f,00,73,00,63,00,5f,00,70,00,30,00,32,00,61,00,2e,00,64,00,\ 6c,00,6c,00,2c,00,48,00,50,00,53,00,63,00,61,00,6e,00,6e,00,65,00,72,00,43,\ 00,6f,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,72,00,00,00,00,00 "HardwareConfig"=hex:01 "DevLoader"="*NTKERN" "NTMPDriver"="usbscan.sys" "USDClass"="{FF47532F-9798-4290-9493-02CB5977D8F9}" "InfPath"="oem43.inf" "IncludedInfs"=hex(7):73,00,74,00,69,00,2e,00,69,00,6e,00,66,00,00,00,00,00 "InfSection"="IOP.Usb.NTWIA" "ProviderName"="Hewlett-Packard" "DriverDateData"=hex:00,c0,90,3e,5a,5a,c9,01 "DriverDate"="12-10-2008" "DriverVersion"="8.0.0.0" "MatchingDeviceId"="usb\\vid_03f0&pid_7511&mi_00" "DriverDesc"="HP Photosmart C4700" "CreateFileName"="\\\\.\\Usbscan1" "SubClass"="StillImage" "Capabilities"=dword:00000030 "DeviceType"=dword:00000001 "DeviceSubType"=dword:00000002 "ICMProfiles"="sRGB Color Space Profile.icm" "FriendlyName"="HP Photosmart C4700" "DeviceID"="{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\\0000" "Vendor"="Hewlett-Packard" "IsPnP"=dword:00000001 [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\DeviceData] "HasScanButton"=dword:00000001 "Resolutions"="75,100,150,200,300,600,1200,2400" "ResDefault"=dword:000000c8 "LoadSettingsOnce"=dword:00000002 "ScrollCap0"=dword:00000000 "MaskADF"=dword:00000000 "TwainDSmodule"="hpqgnds2" "TulipIOType"=dword:00000001 "TwainDS"="HP Photosmart C4700" "Server"="local" "InstallRegPath"="Software\\Hewlett-Packard\\DigitalImaging" "UI Class ID"="{4DB1AD10-3391-11D2-9A33-00C04FA36145}" "EdnaCLSID"="{8D4041C5-BF2C-11d5-9888-0060B0EF3BC7}" "TulipCLSID"="{CC72FF79-208C-4182-BF6F-433E884A629A}" "TulipDriver"="hpost_p02c.dll" "CommonDataFolder"="Scanjet" "ICMProfile"=hex(7):73,00,52,00,47,00,42,00,20,00,43,00,6f,00,6c,00,6f,00,72,\ 00,20,00,53,00,70,00,61,00,63,00,65,00,20,00,50,00,72,00,6f,00,66,00,69,00,\ 6c,00,65,00,2e,00,69,00,63,00,6d,00,00,00,00,00 "HWCompressionTypesSupported"=dword:00000005 "HWCompressionTypeDefault"=dword:00000004 "HWMaxPixelDepth"=dword:00000010 "HWLegalConfigSupported"=dword:00000000 "ADFSupported"=dword:00000000 "ADFDuplexSupported"=dword:00000000 "HasADFDuplexSwitch"=dword:00000000 "HWExtendedLampSupported"=dword:00000000 "TMASupported"=dword:00000000 "ModelString"="pst_p02c" "ExactModelString"="pst_p02c" "HW6ColorScanCapableGlass"=dword:00000000 "HW6ColorScanCapableTMA"=dword:00000000 "HWDustAndScratchRemovalCapable"=dword:00000000 [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events] [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events\PSC_SCAN] "Index"=dword:00000000 @="Scan button press" "GUID"="{03A5651B-EAE9-4D35-974D-B97C0B5A04FE}" "LaunchApplications"="hp scanning software" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events\PSC_TMA] "Index"=dword:00000001 "FriendlyName"="Scan Film button" @="Scan Film button press"
- Recent hardware or software changes made to the system: None
- Troubleshooting performed:
- I installed basic-only software/driver, then Dital Imaging Monitor and HP Solution Centre.
- I received the "HP Solution Centre Cannot Run because your device installation is not complete" error.
- I uninstalled all HP Software and re-installed FULL software from support site for this model (same error).
- I browsed the forums, ran the uninstall l4 bat and re-installed using USB-Cable mode, but this also resulted in the same error when opening HP Solution Centre.
- I Ran HP Print and Scan Doctor and this gave me the pointer that something was still wrong in the registry "A problem was found with device registration" (see attached).
- I came accross the HPDiagnosticCoreUI_PSdrServer.log file and saw the specific registry path issue, and that it was not fixed by the tool, but do not know how to proceed.
- Connection Method: Initially wireless but also tried USB.
Thanks
Scrittore